The AI Receptionist
That Never Sleeps
Capture every lead, book every appointment, and free your staff from the phone. Seamlessly integrated with Cliniko, Halaxy, and Nookal.
Don't just take our word for it.
Talk to Maddy right now.
Skip the form. Call our demo line to hear Maddy in action. She'll answer your questions and secure your waitlist spot instantly.
Standard call rates apply
Features Built for Allied Health
Everything you need in a virtual receptionist, purpose-built for Australian Allied Health practices.
24/7 Call Answering
Never miss a call again. Maddy's always on, answering every patient enquiry instantly with a warm Australian voice.
Cliniko Integration
Direct integration with Cliniko means real-time availability, instant bookings, and automatic patient note creation.
Allied Health Expertise
Built specifically for physio, osteo, chiro, and allied health practices. Maddy understands your workflows and terminology.
Smart Scheduling
Books patients with their preferred practitioner when possible. Understands appointment types and duration.
Urgent Case Handling
Automatically detects urgent situations, flags them in Cliniko, and notifies your team immediately.
Appointment Reminders
Proactive outbound calling for reminders, follow-ups, and rebooking when practitioners are unavailable.
Patient Notes
Every interaction is logged in Cliniko with structured notes: reason for call, symptoms, urgency, and outcome.
AU Data Hosting
All data stored in Australia. Compliant with Australian Privacy Principles. No training on patient data.
Coming Soon
Why Clinics Choose Maddy
Whether you're a solo practitioner or a multi-site practice, Maddy saves you time and money while improving patient experience.
Save on Reception Costs
A full-time receptionist costs $50-70k per year. Maddy handles unlimited calls for a fraction of the cost, with zero sick days or holidays.
100% Call Answer Rate
Never send patients to voicemail again. Every call is answered immediately, even during busy periods, lunch breaks, or after hours.
More Bookings
Instant availability lookups and immediate booking means patients get appointments faster, reducing drop-offs and filling your calendar.
Tailored for Your Practice Size
Solo Practitioners
You're treating patients back-to-back. Let Maddy handle calls while you focus on care.
Small Clinics
2-5 practitioners sharing reception duties? Maddy eliminates interruptions and streamlines bookings.
Multi-Site Practices
Manage bookings across multiple locations from a single AI receptionist.
How Maddy Works
Seamless integration with your existing workflow. No new software to learn.
Connects to Your Phone
Simply forward your clinic's calls to your dedicated Maddy number. She answers immediately with your custom greeting.
Understands the Patient
Maddy listens to the patient's request, identifying if they need an appointment, have a question, or have an urgent issue.
Checks Your Calendar
She instantly checks your Cliniko/Halaxy calendar for availability, respecting your practitioner preferences and appointment types.
Books & Notifies
The appointment is booked directly into your software. You get a notification, and the patient gets a confirmation SMS.
Trusted by Australian Clinics
Join the growing number of Allied Health practices reclaiming their time with Maddy.
"Since installing Maddy, our missed calls have dropped to zero. Patients love that they can book instantly, and my reception team can focus on the people in the waiting room."
"The integration with Cliniko is seamless. It's like having a receptionist who knows exactly how I like my calendar managed. Highly recommend."
"I was worried about an AI answering calls, but the voice is so natural most patients don't even realise. It's been a game changer for my solo practice."
Simple, Transparent Pricing
No contracts, no setup fees. Just a simple monthly subscription that pays for itself.
Starter
Perfect for solo practitioners just getting started.
- Up to 100 calls/mo
- 24/7 Answering
- Basic Cliniko Integration
Growth
For busy clinics growing fast.
- Up to 300 calls/mo
- Full Calendar Integration
- Urgent Call Escalation
- SMS Confirmations
Scale
For multi-practitioner clinics.
- Unlimited calls
- Priority Support
- Custom Voice & Scripting
Security & Privacy First
Built for Australian healthcare with privacy and compliance at the core.
Australian Data Hosting
All patient data is stored exclusively in Australian data centres (AWS ap-southeast-2).
No Training on Patient Data
Maddy never uses your patient conversations or data to train AI models. Your data stays private.
Cliniko API Integration
We integrate with Cliniko's official API using secure authentication. No data scraping, no workarounds.
Australian Privacy Principles
Built to align with APP requirements and healthcare-grade data handling practices.
No Call Recording Storage
Call audio is not stored permanently. Only structured notes are saved in Cliniko.
Secure by Design
Encryption in transit and at rest. API keys managed via secure environment variables.
Healthcare-Grade Security
We take healthcare data seriously. Maddy is designed from the ground up to meet Australian healthcare requirements, giving you and your patients peace of mind.
Frequently Asked Questions
Does Maddy integrate with my practice software?
Yes! Maddy integrates seamlessly with Cliniko, Halaxy, Nookal, and Power Diary. She can read your calendar in real-time and book appointments directly.
Is patient data secure?
Absolutely. All data is hosted in Australia and encrypted at rest and in transit. We are fully compliant with Australian Privacy Principles and do not use patient data to train our models.
What happens if Maddy can't answer a question?
If Maddy encounters a complex medical query or an emergency, she can escalate the call to your staff or take a detailed message and flag it as urgent in your system.
Can I customise Maddy's voice and greeting?
Yes, you can choose from several Australian voices and fully customise the greeting script to match your clinic's tone and branding.